Frequently asked questions

No. Scan the QR code on the station with your phone camera. It opens a secure web page where you pay the deposit and unlock a power bank.

At the counter of our partner cafés, bakeries, hotels and shops. See the full list, with opening hours and live availability, on the Return Power Bank page.

As long as you like. You pay €2 per started hour, never more than €8 per 24 hours. Charges above the €10 deposit go on the same card. If it isn't returned within 72 hours, a €25 non-return fee applies in total.

Yes. Each power bank needs its own scan and its own €10 deposit.

Wipe the label and try again in good light. Still no luck? Ask the shop staff: they can find the power bank by the code printed under the QR (for example PB-0001).

We place a €10 hold on your card or wallet when you take a power bank. When you return it, we charge only the rental time and release the rest of the hold. If the rental costs more than €10, the difference is charged to the same card.

We release it the moment the power bank clicks into a slot. Depending on your bank, it can take 3 to 7 working days to disappear from your statement.

Apple Pay, Google Pay, Visa, Mastercard, Carte Bancaire (CB) and American Express. Prepaid cards may be refused for the deposit hold.

No. Payments are handled by our certified payment provider. We never see or store your full card number.

Yes. Add your email on the payment page and we send a receipt when the rental ends. You can also download it from the confirmation page.

At any Thaks Charge partner shop with a free slot, during its opening hours. It doesn't have to be the shop where you picked it up.

Push the power bank into any empty slot until it clicks and the light turns green. Your phone shows a confirmation and the rental stops.

Choose another shop nearby from the Return Power Bank page. The rental keeps running until the power bank is in a slot, so check free slots before you go.

Make sure the power bank clicked fully into the slot. If the page still shows it as rented, contact support with the station code and time. We'll stop the rental from the time you returned it.

After 72 hours we mark it as not returned and charge a €25 non-return fee in total (your €10 deposit counts towards it). If you bring it back later, we refund the fee minus the rental.

Any phone or earbuds with USB-C, Lightning or Micro-USB. All three cables are built into every power bank.

10,000 mAh, enough for about two full charges of most smartphones. Fast charging is supported up to 20 W.

Yes. The station only releases power banks that are at least 80% charged. The four lights on the front show the level.

Check the cable is fully in and the lights are on. If it still doesn't work, return it within 5 minutes and take another one. You won't be charged for the first rental.

Each unit has protection against overcharging, short circuits and overheating, and is checked every time it's returned to a station.

Nothing. We supply, install, insure and maintain the station for free.

You earn 20% of the rental revenue from your station, paid monthly by bank transfer.

Nothing. Customers scan, pay and take a power bank themselves. Our team handles restocking and support.

Register online on the For shops page. You get a Partner ID straight away; we reply within two working days and arrange a short site visit.